Cancellation
Cancellation Policy
Effective · May 1, 2026
1. How to Cancel
You can cancel your Church Gains subscription at any time. To cancel, you may:
- Cancel through your account settings in the Church Gains dashboard, or
- Email our support team at support@churchgains.com with your cancellation request
Cancellation takes effect at the end of your current billing period. You will continue to have access to Church Gains until the end of that billing period, even after you submit a cancellation request.
2. What Happens When You Cancel
2.1 Access During Current Billing Period
When you cancel your subscription, your access to Church Gains continues until the end of your current billing period. You can continue to use all features, review your data, and export information during this time.
2.2 No Prorated Refunds
We do not provide prorated refunds for unused time within a billing period. Once your billing period has begun, you are billed for the entire period. If you cancel mid-month or mid-year, you will not receive a refund for the remaining unused time.
2.3 Planning Center OAuth Revocation
Upon cancellation, your Planning Center OAuth connection is automatically revoked. This means Church Gains will no longer have access to Planning Center data. The revocation occurs within 24 hours of your account termination.
2.4 Your Church Data in Planning Center
Church Gains does not modify your church's data in Planning Center. All data within Planning Center remains unchanged and fully accessible. Your cancellation of Church Gains does not affect your Planning Center account or any data stored there.
3. Data After Cancellation
3.1 Pending Form Submissions
If there are pending form submissions at the time of cancellation, these will be exported to your church or deleted within 14 days of your account termination at your request.
3.2 OAuth Tokens
All OAuth tokens and authentication credentials associated with your account are deleted within 24 hours of cancellation. This ensures no residual access to external services.
3.3 Audit Logs
Audit logs documenting user activity and system changes are retained for 2 years following standard data retention policies. After 2 years, audit logs are permanently deleted.
3.4 Account Data
Your account information, church profile, user settings, and other account data are deleted within 30 days of cancellation. This includes member groups, custom fields, and account configuration.
3.5 AI Query History
AI query history and associated chat records are anonymized within 30 days of cancellation. After anonymization, the data cannot be linked back to your account or church.
4. Refund Policy
4.1 Annual Subscriptions
If you cancel an annual subscription within the first 30 days of your subscription start date, you are eligible for a prorated refund of the remaining full months. For example, if you pay $600 for an annual plan (12 months) and cancel after 2 months, you would receive a refund for 10 months of unused service.
4.2 Monthly Subscriptions
Monthly subscriptions are not eligible for refunds for partial months. Once a monthly billing period has begun, you are billed for the full month and no refunds are provided for unused time.
4.3 Billing Errors
If we've charged you incorrectly or you notice an unauthorized charge, you are eligible for a full refund. Please contact our billing team immediately to report the error.
4.4 How to Request a Refund
To request a refund, please email our billing team at billing@churchgains.com with:
- Your account email address
- The reason for your refund request
- Your subscription plan details (annual or monthly)
- The date of your cancellation request
We will process refund requests within 10 business days and refund eligible amounts to your original payment method.
5. Reactivation
If you change your mind after cancelling, you may reactivate your Church Gains account within 30 days of cancellation. Upon reactivation, your audit history and configuration settings will be restored, and you will not lose any historical data or logs.
After 30 days from cancellation, a full new account setup is required. Previous audit history will not be available.
To reactivate your account, email support@churchgains.com or log in to your account within the 30-day window.
6. Free Trial Cancellation
If you are using Church Gains on a free trial, you can cancel at any time during the trial period at no charge. Cancelling a trial account does not obligate you to pay, and no payment method will be charged.
Your trial data will be deleted in accordance with Section 3 upon trial cancellation or trial expiration.
7. Billing Cycle End Timing
Your billing cycle is determined by your subscription start date and plan type:
- Monthly Plans: Your billing cycle renews every 30 days from your subscription start date
- Annual Plans: Your billing cycle renews every 365 days from your subscription start date
Your cancellation becomes effective at the end of your current billing cycle. You can check your billing cycle end date in your account settings.
8. Contact Us
If you have questions about your cancellation, our refund policy, or would like to cancel your subscription, please contact us:
- Support: support@churchgains.com
- Billing: billing@churchgains.com